Running a marathon takes hard work, training, dedication, and goal setting. A runner must eat healthy, practice daily, wear appropriate shoes, and aim for different milestones before competing in the race. Companies today can learn from the runners, and with Khayal’s help, will be equipped for the race.

Institute for private education understands the need to differentiate itself by providing superior standards in its schools. To this end, it commissioned us to help evaluate the current service quality standards at one school in order to introduce changes. The assessment entailed reviewing their student statistics, reviewing their existing procedures, getting teacher and administration feedback on problem areas and recommendations. Focus groups with parents and students were also held to identify their views. As a result of the intensive analysis, a school report card was presented as a benchmark for tracking performance.




Service Quality - Institute for Private Education