Running a marathon takes hard work, training, dedication, and goal setting. A runner must eat healthy, practice daily, wear appropriate shoes, and aim for different milestones before competing in the race. Companies today can learn from the runners, and with Khayal’s help, will be equipped for the race.

Burgan Bank understands the need to differentiate itself by giving great customer care. To this end, it commissioned us to help evaluate the current service quality standards in order to introduce changes to improve them. The assessment entailed mystery shopping their branches, reviewing their existing procedures, getting staff feedback on problem areas and recommendations. As a result of the intensive analysis, a series of recommendations were presented using some tools that Khayal has developed over the years to help benchmark standards and track performance.


Burgan Bank


Service Quality - Burgan Bank