Running a marathon takes hard work, training, dedication, and goal setting. A runner must eat healthy, practice daily, wear appropriate shoes, and aim for different milestones before competing in the race. Companies today can learn from the runners, and with Khayal’s help, will be equipped for the race.

The result of our consulting work with NMH lead to a number of recommendations revolving around becoming a customer focused provider. These included advice on ongoing analysis of customer usage trends as well as obtaining constant customer feedback. Other suggestions that were given mostly focused on implementing a service excellence culture in the hospital.


New Mowasat Hospital


Strategy Review - NMH Strategy recommendations