The starting block for the long-term success of any firm is a deep understanding of its customers’ needs, expectations, and perceptions of the company. Both in-depth qualitative research, to learn underlying feelings and attitudes, as well as larger sample quantitative surveys, to estimate market share, satisfaction, and likelihoods, are offered.
In the process of assessing the quality of service New Mowasat Hospital provides, focus groups were held with patients to obtain their feedback. The sessions followed a discussion guideline and used a professional moderator to guide the conversation. Invitees openly provided insight and views on various service areas which provided value to New Mowasat Hospital in improving its position.
New Mowasat Hospital
Focus Groups - New Mowasat Hospital