Service Quality ABC Training

This program is designed to introduce new staff to the basics of service and to refresh the knowledge of more experienced staff. It is done in an engaging, interactive way where lecturing participants is given much less emphasis while asking them to participate in games and exercises as teams facilitates their ability to learn. The topics covered range from why service is important, what is the definition of quality service, the understanding different types of customers, the importance of body language, communication skills, teamwork, and problem handling.